Kreyon Systems
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kreyon systems

Retail technology Solutions

Retail and consumer product companies operate in environments that are highly dynamic, with new challenges and opportunities emerging constantly, kreyon Systems fast-growing Retail & Consumer Products unit offers a fully integrated organization that embeds end-to-end capabilities to help you achieve success.
Retail technology solutions

Industries Challenges

Being one of the fastest growing and most competitive sectors, the Retail industry and its impact on the end -consumer can ever be understated. With this in mind, the part played by customer experience in shaping up the customer’s journey and delighting them is of highest prominence.

  • Taking an Omni-channel approach
  • Technological Upgradation of Business Processes
  • Calculating the ROI of Customer Experience initiatives
  • Understanding the Customer
  • Shifting to a customer-centric approach
  • Focusing on Employee Engagement
  • Handling Resources and other Priorities

Solutions We Offer

IT solutions for retail clients
1.

Omnichannel

Kreyon experts help retailers to find the right path to omnichannel adoption for their brand, based on their customers, competitors and physical and digital assets. Each retailer’s path is unique. It requires finding the right mix of stores, mobile, digital marketing and CRM capabilities.

ecommerce solutions
2.

Merchandising

Merchandising is a mission-critical retail function that is part art, part science. Success requires detailed planning, optimized business processes, data mining and analytics, while allowing flexibility to react to market conditions. Our retail expertise spans the Merchandising value chain.

Retail Solutions
3.

Retail Store

Drawing on our retail expertise, we can empower you with new workforce and task-management solutions, modernize your point-of-sale, improve employee productivity and engagement and boost your store operations’ bottom line.

Retail Solutions for Supply Chain Management
4.

Supply Chain Management

Changing dynamics in the global economy make it imperative for supply chain organizations to innovate, optimize costs and improve profitability , Supply Chain Management (SCM) and Procurement Services help you streamline your supply chains.

Retail Solutions for End to End Management
5.

End-to-end Management

An online store allows the business to sell their products across the globe from one place.It helps them to add and manage unlimited categories, products and orders, helping them to scale operations at ease. Kreyon includes everything you need to set up your online store and sell online. Use your staff account to login to the administration area. From there you can build your ecommerce website, then manage and accept credit card orders.

Benefits for Retail Stores

Instant Response

With the growth of technology, customers today expect instant response from companies. When they report a problem, they expect instant communication & prompt feedback. Instant response creates a sense of acknowledgement that customer’s problem is important & being looked into.

Retail technology solutions

Effective commmunication

A good communication strategy to deal with customers across social media, call center, and other offline interactions is crucial for customer experience. Effective communication with customers can help in suppressing negative feedback & reviews, which can be detrimental for a company.

Retail technology solutions for Effective Communication

Digital & Multi channel

when companies engage and respond to customer service requests over social media, those customers end up spending 20% to 40% more money with the company. Customers expect response from companies on social media.

Retail technology solutions for Digital & Multi Channel

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